A. Information and Communication
B. Service
Knowledge of Itinerary (Trekking)
Grading or Difficult of Trekking
C. Staff and Group Briefing
Group i:e: Members, Tourists3.
1. Types of Briefing
a.Introductory Briefing
b.Day Briefing
c. Spot Briefing
d. General Briefing
2. Subject Of Briefing
(Nepali Greeting, Nepali Table manner, Social norms, values, practises, countries rules and regulation, high altitude sickness and prevention, trekker discipline, does and done for trekker, flora and fauna of the region, nature, culture geography, history and religion, Itinerary and attraction of the day, safety and security, walking manner, refund and non-refundable policy, service include an exclusive policy.
3. Art of Briefing
:4P +3
(Pro-active, Positive, Polite, Perfect)
(Curious, Humour, Knowledge of the subject)
*NO debate only facts should be told them
*never Insult and make guilty
*our culture and tourists culture
D. Guest or Camp/Lodge Safety and Security
1.Safety
-Hygenic Food and drinkable water
-Always carry medical/kit box
-If necessary procced for helicopter rescue
-Use of toilet tents, gas and kerosene during the camping trek
-Manage waste disposable method
-clean your tented camp before you have to leave the place
-try to leave the only footprint to minimize negative impact when you are visiting
2.Security
-Always trek in a group/do not split the group
-Brief your staff of group all kind of security matter and make them responsible for their personal belongings
-But internally be responsible for all kind of security matter for your staff
-Select the safest place for you camp or loge
- Manage night security for camping trek
-keep good relation with locals and police where you are visiting
-Design and set your camp near to the other group
F. Trekking and Costing
-Local entry charges
-Personal Expenses
-Service charges
-Charges like Wifi, hot water shower,
G Handling Crisis
-Sick, including high altitude sickness
-Accident
-Nature disaster
-flight cancel
-Not enough accommodation
-complain by guest
-Roadblock (4412780)
-Conflict management between staff
Importance of Satisfied Guest
-re-visit
-Recommendation/word of mouth
-Effect marketing without spending money
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